So you can say something like “So sorry, running 20 minutes late, but we have wine - and Us Weekly!” rather than a stiff “Your appointment has been canceled” message. You can add a personal message to the client, too. The appointment reminder template now includes your business logo and information at the top (in the style and colors you selected in your Public Profile), so the message looks like it’s coming from your business, rather than an automated system. You can also style your appointment reminder emails with your branding.
And you can personalize the email to say what you want-so the communication with your client is personal. If you need to change an appointment, you can select how you want to notify people - whether it’s via text or email. With our new client notifications feature, you can send personalized appointment reminders to your clients conveying specific information about their upcoming appointment. Either way, you’ll need to let your clients know.
Things happen - maybe you’re running a few minutes late, or maybe you need to cancel because of a last-minute emergency.
But if you’re a busy salon, managing your day-to-day schedule is also a lot to handle. That’s why we have automatic appointment reminders (text and email) built into Square Appointments - so you can cut down on all the phone time you’re probably spending reminding people of their upcoming appointments. Not only is there the hassle of following up and rescheduling, there’s also the bummer of having an open slot where you could have brought in sales, but didn’t. We can all agree that no-shows are the worst.